2017 RESULTS

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2017 Highlights

9% OF BRANDS OFFER FREE RETURNS WORLDWIDE

12% OF BRANDS STILL DO NOT OFFER A CHOICE OF LOCAL RETURN METHODS TO THEIR CUSTOMERS.

IN THE UK, 29% OFFER COLLECT+, 12% OFFER MYHERMES DROP-OFF POINTS, 6% OFFER A DODDLE DROP-OFF POINT AND 4% OFFER ASDATOYOU.

20% OF BRANDS DO NOT ADVERTISE THEIR REFUND PROMISE ANYWHERE ON THEIR SITE (A RISE FROM 16% IN THE LAST EDITION).