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We benchmarked 200 top retailers international return policies!

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The Great Returns Race: 2017

'The Great Returns Race' is a series in which we benchmark the top 200 fashion retailers selling online. We review the return policies of the UK's top brands, focusing on  seven key metrics from 'ease of navigation' through to 'choice of return method'.

Find out which brands have a winning returns policy for their international shoppers.

What we learned:

  • 12% of the top 200 retailers don't offer a local return method to their international customers. 
  • Over a fifth of retailers do not advertise how long it will take for their customers to be refunded.
  • Although customers have shown a preference for label-less returns, less than 10% of retailers in the UK offer a mobile return method. 


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We share our top tips for any retailer looking to provide an enhanced returns proposition.

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How analytic tools can dramatically reduce your returns and optimise your returns process?

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Read some of our educational content for insight into the current state of returns. 

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