'The Great Returns Race' is a series in which we benchmark the top 200 fashion retailer selling online. We review the return policies of the UK's top brands, focusing on seven key metrics from 'ease of navigation' through to 'choice of return method'.
Find out which brands have a winning returns policy for their international shoppers.
Although customers have shown a preference for labeless returns, less than10% of retailers in the UK offer a mobile return method.
Be sure to check back for more benchmarks, or subscribe to the blog for updates!