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Our latest Returns Benchmark 

The Great Returns Race:

The Second Edition - September 2017

'The Great Returns Race' is a series in which we benchmark the top 200 fashion retailers selling online. We review the return policies of the UK's top brands, focusing on  seven key metrics from 'ease of navigation' through to 'choice of return method'.

Find out which brands have a winning returns policy for their international shoppers.

What we learned:

  • 12% of the top 200 retailers don't offer a local return method to their international customers.
  • Over a fifth of retailers do not advertise how long it will take for their customers to be refunded.
  • Although customers have shown a preference for labeless returns, less than10% of retailers in the UK offer a mobile return method. 

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