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Benchmark: The Great Returns Race

ReBOUND benchmarks the top 200 fashion retailers...

Here's what we learn:

  • 12% of the top 200 retailers don't offer a local return method to their international customers. 
  • Over a fifth of retailers do not advertise how long it will take for their customers to be refunded.
  • Although customers have shown a preference for label-less returns, less than 10% of retailers in the UK offer a mobile return method.