ReTHINKING Returns: The Ultimate Guide To Consumer Expectations
With returns on the rise, we decided to ask 1000 regular shoppers how they feel about returns and what are their expectations of retailers?
In this report we cover:
- How does the returns experience influence future purchasing decisions?
- What returns methods do consumers really want? Is it more drop-offs, more lockers or better courier pick-up options?
- How do shoppers predict their returns behaviour will change over the next 12 months? Are they returning more than ever?