A Guide To: Returns Fraud
The Fraudulent returns has earnt a fair amount of airtime in the UK press, bringing rise to the 'hashtag moment' and 'snap and send back' phenomenons. We decided to get the full story by surveying 2000 shoppers and 200 retailers about their take on just how commonplace this type of returns fraud really is.
In this report we cover:
- How big of a problem is wardrobing? Are retailers exaggerating or are shoppers simply dishonest?
- How a data driven approach to returns can help retailers better understand their shoppers and their returns behaviour.