We manage your online returns, taking your customer experience to the next level.
It’s no secret that ecommerce is booming, and with it comes an inevitable influx of returned products. Making sure that you provide your consumers with a seamless return experience is essential to retaining customer loyalty and driving down costs. However, returns are a common blind spot, especially for businesses that sell online. Our ecommerce returns solution is designed to give you and your customers full visibility of returns from anywhere to anywhere.
Through a combination of smart technology and intelligent logistics, we give you and your customers full visibility of returns.
Our online portal takes your customer experience to the next level, and enables you to offer your shoppers hundreds of local carrier services.
With full tracking and smart routing, we’ve built a network that enables us to keep up with the rapid turnaround times that selling online demands. Plus, your customers will be kept well informed of when to expect their refund!
Why ReBound Returns?
Our fully-managed ecommerce solution can truly revolutionize your returns, improving customer experience and reducing costs.
Up to 5% reduction in returns, through out of policy RMA management.
Reduce Calls to Customer Service
Up to 40% reduction in costly customer service calls, with full returns tracking.
Speed Up Ticket Resolution
Utilise full returns tracking to speed up first time customer service ticket resolution by 50%.
Give Faster Refunds
You'll know what's on it's way back to you and why, so you can go ahead and trigger refunds within days.
Benefits of our ecommerce returns solution
There's a range of benefits you can expect from partnering with ReBound.
We handle all carrier contracts and cross-border shipments so you don't have to.
Get more data from returns- understand when, why, and how consumers return your products.
Make returns more convenient for your customers with an increased network of drop-off points all over the globe.
Take returns completely online with a fully-branded returns portal. Say goodbye to costly pre-printed return forms!
We rework returned items (retag, relabel, clean, etc.) so they come back to your warehouse ready to be resold immediately.
Refund customers more quickly through our decentralized network of warehouses.