You'll need to feed us some basic order information such as order reference, order date and currency code. We'll also need to know a little about the items so will need relevant SKU codes, SKU descriptions, quantity ordered, item price and item pictures. This will allow us to pre-populate the portal so that when a customer enters their order number, they will be given the option to easily select the products they wish to return and indicate the reason why. For returns outside of the EU, we'll also need some basic export information to ensure easy customs clearance.
On our Professional and Enterprise plans, you're able to use your own carrier accounts if you wish. This will mean that you'll handle the carrier relationship directly and be able to use any pre-agreed rates you have with that specific carrier. For SaaS models there will be a small per-parcel label fee in addition to the monthly ReBOUND fee.
On our Enterprise returns plan, we can offer in-country inspection and repacking through our third party network. We are more than happy to discuss this in more detail to understand your requirements.
By aggregating volumes we can keep return costs down. We have locations all over the world, so your customers can send their packages back to their local return location. We will then consolidate the packages and linehaul them back to you.
The main difference between the 3 plans is the coverage. The starter plan is for UK only, so if you sell in Europe or internationally then you'll be looking at either our Professional or Enterprise plan. With each plan there are more features available, so for a full breakdown of the plans and what's included please get in touch.
Our plans are designed to scale with you as you grow, so you can upgrade your plan at any time.
Nope! We have a library of over 220 carrier services globally, so ReBOUND can manage the entire end-to-end journey for you. If you wish to use any of your own carrier relationships you can do this on the Professional or Enterprise plans on a SaaS basis where we charge a transaction fee per return.
Yes, ReBOUND manages returns from anywhere to anywhere. If you're based outside the UK, you'll need to consider our Enterprise returns plan which includes global coverage.