FAQs
You can integrate with ReBOUND via API, FTP or common eCommerce platform connectors such as Shopify and Magento. The entire returns portal is powered by a single integration, making set-up quick and easy. Once the integration is complete, all you need to do is direct your shoppers to the returns portal via a link in your returns policy.
You'll need to feed us some basic order information such as order reference, order date and currency code. We'll also need to know a little about the items so will need relevant SKU codes, SKU descriptions, quantity ordered, item price and item pictures. This will allow us to pre-populate the portal so that when a customer enters their order number, they will be given the option to easily select the products they wish to return and indicate the reason why. For returns outside of the EU, we'll also need some basic export information to ensure easy customs clearance.
Nope! We just need outbound order data from you, which doesn’t need to be sent through a carrier management system.
On our Professional and Enterprise plans, you're able to use your own carrier accounts if you wish. This will mean that you'll handle the carrier relationship directly and be able to use any pre-agreed rates you have with that specific carrier. For SaaS models there will be a small per-parcel label fee in addition to the monthly ReBOUND fee.
Absolutely. On our Professional or Enterprise plans, the returns portal will automatically translate into local language based on the shoppers IP address. They can also change languages using a drop-down menu within the portal.
Yes. Customers will be able to pay for their return in local currency, and will have a choice of payment methods they know and trust.
Your customer service teams will have access to the admin portal to help answer WISMR queries by locating return status. We offer different levels of support on each of our returns plans including a dedicated account manager on our Enterprise plan.
That depends on your own return policy. ReBOUND can support consumer paid, retailer paid and subsidised returns. You'll even have the freedom to customise your return policy by country or carrier for flexible payment options. Your customers can pay online in local currency, or we can invoice you direct if you don’t want your customers to be charged for returns.
We operate within the same constraints as outbound delivery carriers when it comes to hazardous or bulky goods. If your online order has been shipped cross-border then it can usually be returned in the same way.
The returned package will be picked up by the chosen carrier. The carrier will deliver this package to the in-country hub. Packages are consolidated at the hub and international linehaul is arranged to the retailers DC.
As part of our managed service, ReBOUND will handle the customs clearance for the returned packages. There is a small amount of data required in the integration feed to allow us to handle customs for you (Export AWB, Export Carrier, etc).
Absolutely. The EU landscape for UK retailers will change dramatically post-Brexit and ReBOUND can at least help alleviate the headache of returns! Whilst the specifics are still be completely confirmed, ReBOUND already handles customs for countries outside of the EU and so has the necessary practices and policies built in.
On our Enterprise returns plan, we can offer in-country inspection and repacking through our third party network. We are more than happy to discuss this in more detail to understand your requirements.
By aggregating volumes we can keep return costs down. We have locations all over the world, so your customers can send their packages back to their local return location. We will then consolidate the packages and linehaul them back to you.
The main difference between the 3 plans is the coverage. The starter plan is for UK only, so if you sell in Europe or internationally then you'll be looking at either our Professional or Enterprise plan. With each plan there are more features available, so for a full breakdown of the plans and what's included please get in touch.
Our plans are designed to scale with you as you grow, so you can upgrade your plan at any time.
Nope! We have a library of over 220 carrier services globally, so ReBOUND can manage the entire end-to-end journey for you. If you wish to use any of your own carrier relationships you can do this on the Professional or Enterprise plans on a SaaS basis where we charge a transaction fee per return.
Yes, ReBOUND manages returns from anywhere to anywhere. If you're based outside the UK, you'll need to consider our Enterprise returns plan which includes global coverage.
Revolutionise your returns with ReBOUND today