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Learn more about the world's best retail return solution.

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Background & Concept

Find out everything from the development of ReBOUND, to countries we support and who else uses ReBOUND.

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Technical

Learn about the technical side. From how simple integration with the ReBOUND platform is to what we need from you.

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Online Experience

This section covers questions around multi-lingual and currency capabilities as well as support available and postage payments. 

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Return Process

These questions cover topics such as product restrictions, transit times, the carriers we use.

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Ask A Question

Still got a question? Not to worry! Simply reach out to us with what you'd like to know and one of team will be in touch.

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Shopper FAQs

If you're a shopper enquiring about your return, you can read some shopper FAQs here. 

Shopper FAQs

Background & Concept

How has ReBOUND been developed?
Who else uses ReBOUND?
Is there any evidence that a better cross-border returns service leads to more sales?
Which countries do you support?
Are the goods consolidated in-country?
How can I promote my brand using ReBOUND?

Technical

How easy/fast is it to implement ReBOUND as my global return solution?
What data do you need from me (the retailer)?
Do I need to use a carrier management system?
Does ReBOUND produce customs info?

Online Experience

Is there an alternative to using an online returns portal?
Can your returns platform support multiple languages?
Can your returns platform support multiple currencies?
If my customers have any problems e.g producing a label, what support do you offer?
Who pays for the return postage?
How cost-effective is ReBOUND for my customers?
Who prints the label?

Return Process

Are there any product restrictions?
What are the transit times?
Are the returned goods insured?
What is the return process for low-volume countries?
Which carriers do you use?