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Check out our tips on:

7 Steps to Improve Your Policy 

 In this infographic we share our top tips and considerations for any retailer looking to provide an enhanced returns proposition. Having a flexible returns policy is a powerful way to improve the customer experience and ensure consumers stay loyal.

Discover how retailers can:

  • Localise the returns experience when selling to consumers across the world
  • Offer shoppers better returns choice and be able to trial new return methods
  • Proactively communicate throughout the returns journey to ensure consumers feel up to date and empowered.

What we learned:

  • 55% of retailers now offer free returns in at least one international market
  • 74% of retailers now offer more than 14 days to return unwanted items (with some offering an unlimited policy)
  • Only 13% of retailers highlight their returns policy to consumers at the product page, basket and checkout
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[eBook] ReTHINKING Returns: Consumer Research
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[Webinar] Online Apparel Returns: The Ultimate Solutions Webinar
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[Benchmark] The Great Returns Race - who are the winners?