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We share our top tips for any retailer looking to provide an enhanced returns proposition.

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Rapid Refunds

Have you considered offering your shoppers 'rapid refunds'? This infographic covers: 

  • How you can facilitate rapid refunds using an online returns journey.  
  • Shopper expectations when it comes to refund time.  
  • Expected benefits of offering rapid refunds.  
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Who owns returns?

What departments need to be involved in your returns project? Despite what many may think, returns aren't just a problem for the logistics team to solve. 

  • Does your business believe returns are just one persons responsibility? 
  • Returns aren't just a logistics issue. There are many stakeholders that should be involved in the project. 
  • Hiring a returns manager will give you a returns champion, but you still multi-departmental buy-in. 
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Finding Your Motive


Why do you need to focus on returns, and why now? Finding the motivating factor behind your returns project is crucial so you can use this to drive your returns project forward. Perhaps it's one of these reasons: 

  • Is your returns rate increase and you can't understand why? 
  • Are returns and refunds the single highest cause for customer complaint?
  • Perhaps your motivating factor is Brexit related? 

 

Finding Your Motive

Why do you need to focus on returns, and why now? Finding the motivating factor behind your returns project is crucial so you can use this to drive your returns project forward. Perhaps it's one of these reasons: 

  • Is your returns rate increase and you can't understand why? 
  • Are returns and refunds the single highest cause for customer complaint?
  • Perhaps your motivating factor is Brexit related? 
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Returns Job Specification

Need your own returns champion but not sure where to start? This Head of Returns job spec, published in collaboration with RL People is just what you're looking for. 

Discover:

  • What the typical responsibilities of a returns manager is. 
  • How to get your future returns champion excited about your business.
  • How you can find your Head of Returns.

 

'Tis The Season For Returns

Christmas is the busiest time of year for online retail returns. Download the infographic to see some of our predictions and returns trends that we've seen on how returns will impact the eCommerce industry.

Discover:

  • The biggest single day for returns in 2018. 
  • The estimated financial impact of Black Friday returns.
  • How many retailers are extending their returns policy for Christmas. 
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View Infographic

'Tis The Season For Returns


Christmas is the busiest time of year for online retail returns. Download the infographic to see some of our predictions and returns trends that we've seen on how returns will impact the eCommerce industry.

Discover:

  • The biggest single day for returns in 2018. 
  • The estimated financial impact of Black Friday returns.
  • How many retailers are extending their returns policy for Christmas. 
infographic
View Infographic

 

7 Steps To Improve Your Returns Policy

In this infographic we share our top tips and considerations for any retailer looking to provide an enhanced returns proposition. Having a flexible returns policy is a powerful way to improve the customer experience and ensure consumers stay loyal.

Discover how retailers can:

  • Localise the returns experience when selling to consumers across the world
  • Offer shoppers better returns choice and be able to trial new return methods
  • Proactively communicate throughout the returns journey to ensure consumers feel up to date and empowered.

DISCOVER MORE RETURNS CONTENT

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eBooks

Read some of our educational content for insight into the current state of returns. 

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Webinars

How analytic tools can dramatically reduce your returns and optimise your returns process?

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Benchmarks

Find out which brands have a winning returns policy for their international shoppers.

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