Find out how we’re helping one of the fastest growing urban fashion and sportswear brands, and exclusive major league baseball cap supplier, revolutionize their returns...
What results did New Era see after going live with ReBOUND?
Working with their account manager and the ReBOUND operations team, New Era were able to start offering their new and improved returns service within 1 week of sign off!
The New Era Distribution Centre saw improvements with their efficiency almost immediately, the consolidated model made demand planning far more reliable and accurate.
The operations and customer service teams at New Era now know what has arrived as well as what will arrive and when, massively helping to decrease return processing time and refund speed.
New Era saw a decrease in basket abandonment due to a free returns pop-up offer at checkout, resulting in a conversion rate increase from 2.4% to 4.1%.
When promoting Free Returns on key product pages. Through web analytics and the ReBOUND portal, New Era were able to calculate the ROI of free returns.
Using the Repurchase Promotional Banner on the ReBOUND Portal, New Era were able to turn 4.9% of their returns into potential sales!
“We chose ReBOUND as they were the only returns management solution that could cater for all our requirements whilst presenting a user friendly platform improving the customer experience. The team are incredibly responsive, with a strong partnership ethic, offering solutions enabling us to go live on our website in a matter of days!”