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Cross-Border Returns

Around 30% of online clothing is returned. When the home is the fitting room, our returns technology helps retailers achieve smarter, more sustainable returns whilst enhancing the customer experience.

80% stat

of shoppers say returns are important to the online order process.


of shoppers globally say that the returns experience affects their liklihood of buying again from a retailer.

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89% of consumers have returned an online purchase in the last 3 years.
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About Pitney Bowes & ReBOUND

ReBOUND and Pitney Bowes have partnered to offer our joint pool of retail clients a smarter, more sustainable cross-border returns solution

By linking our networks, Pitney Bowes and ReBOUND will expand our collective returns footprint and capabilities, offering a seamless international service for e-commerce retailers.


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Find out how our returns solution benefits these teams: 



We can offer fast and easy return options that will give your customers the confidence to buy more, increasing their lifetime value to the business.

eCommerce Benefits



We'll take away the headache of cross-border reverse logistics, giving you a single view of your entire global returns network through one smart returns solution.

Logistics Benefits



We'll give you the tools to harness returns data, allowing you to spot retail trends, influence keep rates and understand the true lifetime value of a customer.

Data Benefits



Achieve more sustainable returns through smart returns routing. Re-disposition stock in more circular ways and understand your returns carbon emissions. 

Sustainability Benefits

Returns Portal Demo

With the ReBOUND portal, you can customise the look and feel of your portal, using your own imagery and logo's to brand it up. The portal automatically translates in local language, making it ideal for capturing returns from international customers.

Once the shopper has chosen their preferred return method, we'll manage the carrier relationship and track the parcels all the way back to you. You'll be able to see what's being returned, why, and where it is in the journey, and your shoppers will be sent email tracking notifications. 


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Through a combination of intelligent technology, logistical innovation and sustainable thinking, we enable retailers to make smarter business decisions and provide their customers with the seamless, smart returns experience they deserve.