The Great Returns Race
'The Great Returns Race' is a series in which we benchmark the top 200 fashion retailers selling online. We review the return policies of the UK's top brands, focusing on seven key metrics from 'ease of navigation' through to 'choice of return method'.
Find out which brands have a winning returns policy for their international shoppers.
Here's what we learn:
• 12% of the top 200 retailer don't offer a local return method to their international customers.
• Over a fifth of retailers do not advertise how long it will take for their customers to be refunded.