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The Great Returns Race
'The Great Returns Race' is a series in which we benchmark the top 200 fashion retailers selling online. We review the return policies of the UK's top brands, focusing on seven key metrics from 'ease of navigation' through to 'choice of return method'.
Find out which brands have a winning returns policy for their international shoppers.
Here's what we learn:
• 12% of the top 200 retailer don't offer a local return method to their international customers.
• Over a fifth of retailers do not advertise how long it will take for their customers to be refunded.
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Building Your Business Case
In part 1 of our returns business case eBook we guide you through the process of building your business case for returns, and hit you with the hard facts your board can't dispute.
Rethinking Returns
With returns on the rise, we decided to ask 1000 regular shoppers how they feel about returns and what are their expectations of retailers?
Rapid Refunds
Have you considered offering your shoppers 'rapid refunds'? Check out this infographic which covers the benefits of faster refunds and shoppers expectations.
