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Returns Blog


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New year, new hire! Raj joins us from Surfdome as Operations Director

It's safe to say we've hit the ground running into 2018! Going into the new year we welcome Raj Dhanhoa into the team as our new Operations Director.

Raj brings 14 years Supply Chain experience with a decade spend improving the performance of online retail operations. He knows all too well how important it is in 2018 to get returns management right, having been through the challenges of consumer demands for a better,...

Cyber Weekend: The Returns Chapter

28 Nov 2017

What Black Friday returns insight can we reveal?

The latest figures suggest that a whopping 21.5m of us have headed online this weekend to snag a bargain, with sales of £7.8b - £10b (depending which forecast you read) expected over the four day sales bonanza. Whilst some retailers such as Dixons Carphone deem it crucial to secure market share, and ensure consumers get great deals, others such as fashion retailer Fat Face...

There’s no time like the present: Last minute tips for Peak

3 Nov 2017

I love Christmas! Now before you start to think, Oh God, here’s another one of those strange breed of people who buy all of their presents in June and gloats smugly on Facebook….. I’m not that bad! For me the festive period begins in earnest on Bonfire Night, the smell of chestnuts, mulled wine and fireworks are the catalyst for me getting excited about Christmas.

For four years, I spent countless hours writing advice and...

‘The Great Returns Race’: The Winner’s Edition

2 Oct 2017

The world is starting to pay attention to online returns. And it’s about time!

Recent research shows that retailers who have been sleeping on their returns policy are in desperate need of a wake up call. One U.S. survey found that 72% of consumers will not purchase again from a retailer if they had a negative returns experience*

Further to that, two thirds of shoppers now check the returns policy before

Which retailers won 'The Great Returns Race' 2017? The final benchmark as you know it...

12 Sep 2017

As the Returns Revolution continues to grow, the second edition of the 2017 ‘Great Returns Race’ has been released.

Join us as we step into the shoes of shoppers from all over the world and look at the top UK fashion brands. We continue to measure the return policy through all the many touchpoints with a customer, from the moment they land on a brand’s website, right up until they receive the item and mak

The world's first truly global, multi-carrier, fully tracked, all singing, all dancing returns platform lands in the UK!

15 Aug 2017

Wouldn't it be great if you had a single viewpoint for every single customer return, wherever they are in the world?

Wouldn't it be great if you could reduce returns & refunds queries into your help centre?

Wouldn't it be great if that returns experience was already tried, tested and loved by shoppers all over the world?

Introducing ReBOUND in the UK...

Unrivalled global returns expertise

Originally launched

We Did it Again!

10 Aug 2017

The ReBOUND team has yet another reason to raise our glasses as we’ve been named a finalist in another of the industry’s most prestigious awards schemes – our second recognition in just a few weeks!

Following on from our nomination at the 'Hermes Retail Week Supply Chain Awards', we’ve also been selected as a finalist for Best Innovation in eCommerce Delivery / Logistics at this year’s eCommerce Awards fo

Celebration Time...

Great news! ReBOUND has been shortlisted in the Hermes Retail Week Supply Chain Awards for our returns partnership with one of the biggest fashion brands in the world…

We’re thrilled to announce that the Hermes Retail Week Supply Chain Award judges selected us as a finalist in the Returns Initiative category, for our unique approach to integrating free tracked returns to millions of customers globally thr

The Revolutionary Returns Race

9 Jun 2017

This quarter we've completely spun the returns race on its head by throwing an extra 66 brands in the mix, hitting a total of 207 global names. Not only this, but for the first time in this series, we have also measured each brands UK returns proposition, to see if this has had a knock-on affect on the overall results.

Returns Race Refresher

As a reminder, we completed a whole years worth of research

The Returns Race: A Year in Review

21 Apr 2017

If, like me, you can’t hit the checkout online without feeling secure about a brands delivery and return information, then you’ll be interested to know which retailers are going that extra mile to ensure shoppers like us feel confident at every touch-point of our online purchase journey. Gone are the days of clambering into a pair of tight jeans in the shop and hoping the zip won’t burst– shoppers are no