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Which retailers won 'The Great Returns Race' 2017? The final benchmark as you know it...

12 Sep 2017

As the Returns Revolution continues to grow, the second edition of the 2017 ‘Great Returns Race’ has been released.

Join us as we step into the shoes of shoppers from all over the world and look at the top UK fashion brands. We continue to measure the return policy through all the many touchpoints with a customer, from the moment they land on a brand’s website, right up until they receive the item and mak

The world's first truly global, multi-carrier, fully tracked, all singing, all dancing returns platform lands in the UK!

15 Aug 2017

Wouldn't it be great if you had a single viewpoint for every single customer return, wherever they are in the world?

Wouldn't it be great if you could reduce returns & refunds queries into your help centre?

Wouldn't it be great if that returns experience was already tried, tested and loved by shoppers all over the world?

Introducing ReBOUND in the UK...

Unrivalled global returns expertise

Originally launched

We Did it Again!

10 Aug 2017

The ReBOUND team has yet another reason to raise our glasses as we’ve been named a finalist in another of the industry’s most prestigious awards schemes – our second recognition in just a few weeks!

Following on from our nomination at the 'Hermes Retail Week Supply Chain Awards', we’ve also been selected as a finalist for Best Innovation in eCommerce Delivery / Logistics at this year’s eCommerce Awards fo

Should You Be Offering FREE Returns Globally?

12 Nov 2015

Free returns are now an everyday expectation of shoppers in the UK as we see more and more retailers offering this incentive to drive sales. Studies have shown that 73% of shoppers will take their shopping elsewhere if the retailer fails to adhere to this desire but is this a reflection of consumers being fickle, or is it a fair presumption?

The idea of offering free returns worldwide however is a w

US consumers unwrap an early Christmas present this year from PayPal

15 Oct 2015

Consumers in the US will be gifted with an early Christmas present this year in the form of a free return offering from the payment service Paypal for presents purchased between 13th October - 31st Jan 2016.

Paypal intend to 'cover up to $30 of return shipping costs for up to four eligible PayPal purchases worldwide', as long as the consumer paid via Paypal in the first instance.

This news f

Free returns become the norm for more retailers

12 Oct 2015

So you've been searching for the perfect outfit and finally you find it on an etailers website. You enter your details, make payment and await its delivery. However, when it arrives, the sleeves are too short and the material is pinching into your waist. You check the returns policy where you are reminded that the return cost is on you - Yikes!

Its becoming more and more apparent that consumers will be

30-Day refund becomes law for shoppers

1 Oct 2015

From the 1st October 2015, changes to the consumer rights act now entitles shoppers to a no-quibble 30 day refund if their items are faulty.

"If you buy a product and discover a fault within 30 days you'll be entitled to a full refund," Hannah Maundrell, the editor of money.co.uk told BBC news. "The party really is over for retailers that try to argue the point."

‘Faulty’ goods are defined as those whic

Revving Up Returns: The great returns race is on, don’t let your international returns policy slow you down.

30 Sep 2015

ReBOUND wrote this article for the September issue of E-Delivery Magazine, where we highlighted the importance of focusing on the return policy and process to succeed cross-border...

We know that online returns in the apparel sector can represent up to 30%-40% or more of the initial ‘sales’,* so the economic impact of failing to deal with returns efficiently can be eye-watering. In addition to the

ReBOUND Bags 'Best New Business'

30 Jun 2015

The team had a blast at the Shropshire Business Awards 2015 on 26th June.

We’re absolutely thrilled to announce that we have won the Best New Business title at the Shropshire Business Awards 2015. ReBOUND was shortlisted for 2 of the regional awards but this is the one we were really hoping for. It’s safe to say we let our hair down on Friday Night at the Telford International Centre and celebrated in st

ReBOUND shortlisted for TWO Regional Business Awards

10 Jun 2015

It has been a phenomenal first year so far for ReBOUND as we celebrate 12 major brands under our belt and counting. Not only this, but we are now in the running for two prestigious Shropshire Business Awards, under the categories Best New Business and Technology, Enterprise and Innovation.

“At the beginning of the year I set out with the ambition that ReBOUND would be award winning and we’re one step cl