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How To: Start Building A Business Case For Returns

5 Jun 2019

Returns have been a heavy feature in the UK press in recent months. Despite this, many retailers are still turning a blind eye to the enormous amounts of untapped potential returns possess. For many retailers, returns are treated like the junk drawer (every household has one) they keep telling themselves they’ll organise it one day, but it is always pushed to the bottom of the to-do list. If you’re guilty of ignoring the...

Rising Returns: They're not always something to fear

29 Apr 2019

In March 2018 eCommerce tech provider Brightpearl released a new report warning that the latest ‘try before you buy’ trend could spell disaster for retailers profit margins, as they faced a surge of inbound returned items. If you’re not familiar with the trend (where have you been?!) ‘try before you buy’ schemes such as Amazon Prime Wardrobe and specialist payment methods like Klarna allows shoppers to order multiple items...

Returns Prevention: Unnecessary AI, Big Labels And Fit Analytics

11 Mar 2019

With fashion return rates upwards of 20-30% and an estimated cost of £60 billion, it’s not surprising many retailers are now in the game of trying to reduce their returns. Whilst we’re firm believers that returns can be an opportunity for retailers to sell more globally by offering a strong returns proposition, we can’t deny that the existing state of the fashion industry is unsustainable. As such, we’ve scoured the...

Putting Returns on the Agenda: Live Blogging From The Delivery Conference

26 Feb 2019

We're all set up at Royal Lancaster London, ready for the 10th anniversary of The Delivery Conference. The agenda is jam-packed with keynotes and panel sessions and whilst the content is bursting at the seams, sadly returns has not featured as a topic. So we’ve decided to take things into our own hands to fill in the blanks! Rather than simply providing a commentary of the conference, we’ll be spotting missed opportunities...

Serial Returners: Friend or Fraudster?

11 Feb 2019

Towards the end of 2018 Brightpearl released an eBook called ‘Banned? A Returning Problem’ which revealed that 55% of UK fashion brands would consider following in Amazon’s footsteps and ban their returners. Since then you haven’t been able to open a newspaper, scroll on LinkedIn, or turn on the radio without coming across the topic of serial returners. Even Scott Mills was discussing the issue on BBC Radio 1!

Fraudulent Returners Unmasked: New eBook investigates the reality of retail returns fraud

21 Jan 2019

We’ve all got an item or two lurking in our wardrobe that we’ve only worn once. Maybe it’s a dress bought for a co-workers wedding, or a pair of leather-look jeans that make a slightly squeaky sound when you walk. After removing the tags and wearing it once, we keep telling ourselves that we’ll wear it again one day... in truth it’s probably doomed to spend the rest of it’s days forgotten at the back of our wardrobe until...

A Returns Policy Is For Life, Not Just For Christmas

11 Jan 2019

According to CEBR, UK shoppers spent a staggering £19 billion online over the festive period and £4.8 million of this may end up being returned. It’s certainly no secret that January is the highest month for returns, typically seeing 85% more returns than any other month of the year but as retailers wake up to the increased volumes and the challenges they bring, it’s important to consider their ongoing strategy for...

"Crimbo Limbo" sets in as UK retailers face giant returns peak

12 Dec 2018

Monday 3rd December proved to be a big day for UK retailers as online returns registered increased by 143% in the aftermath of Black Friday. The day, which we’re calling ‘Make Up Your Mind Monday’, saw the biggest peak in returns than any other day in 2018. From looking at the returns data from our top 50 UK retailers we uncovered that shoppers were quick to send back those hastily bought Black Friday purchases, leading...

Keep Your Friends Close, Keep Your Serial Returners Closer

27 Nov 2018

There’s been a lot of talk in the media recently about serial returners and the ‘damaging’ effect they’re having on retailers margins. Whilst L.L Bean merely shortened their lifetime returns window to a 365 day policy (and got a fair amount of bad press for doing so), Amazon and Sephora took a harsher approach by opting to penalise shoppers who make ‘too many returns’ by banning them from making future purchases....

The Real Cost of Black Friday - Prepare for the "Crimbo Limbo"

16 Nov 2018

Prepare yourself retailers, Black Friday is coming. As shoppers get ready to hit the sales hard with their October paycheque, retailers start preparing for the floods of purchases coming their way.