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 Returns Blog

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3 common return policy mistakes retailers are making everyday

30 Jul 2018

We’ve said time and time again that 2018 will be the year that returns come under the spotlight. And it's about time too, because the number of typos we see in return policies is astonishing, even 7 months into the year. It doesn't fill you with confidence when you come across a 'returb' policy (true story). So, you don't need to look far to realise that returns have been left behind in the eCommerce race. It's about time...

3 Strategies in the Fight to Reduce Fit Related Returns

9 May 2018

In the age of Amazon and Asos, we’ve come to expect free delivery and returns as the norm. The recent ‘try before you buy’ pilots are evidence of this new consumer mindset focused on providing the ultimate convenience. This latest initiative has divided the industry into two camps. Those who see this as adding unsustainable pressure on an already returns-heavy supply chain and those who see this as a natural extension of a...

ReThinking Returns: What did we learn?

1 May 2018

Earlier this year we grew tired of seeing returns relegated to tiny chapters, in a forgotten corner of retail surveys. We decided it was time for returns to take the spotlight.

In our brand new study we bring together data and responses from consumer surveys, mystery shopping feedback and the ultimate returns benchmark to understand exactly what consumers think about the returns landscape, and the results are in! .........

“I just love parcels”… Introducing Phil Hanna, our newest recruit!

24 Apr 2018

We’re excited to be welcoming Phil Hanna to join the ReBOUND team, in this latest blog we’ll introduce you to the man himself, and hopefully many more amazing quotes about his love for parcels!

Online Apparel Returns: The Ultimate Solution - The Highlights

5 Mar 2018

Each week we see a new article hit the press with doom and gloom figures about the cost of returns. The latest reports suggest that Returns are now costing the UK eCommerce industry £20b per year -  and this is on the rise. It’s clear that the industry is at a tipping point, if retailers want to remain competitive whilst continuously looking to improve supply chain efficiencies, returns need to take centre stage.  With...

Join us for a webinar on THE ULTIMATE return solution

6 Feb 2018

We're thrilled to be teaming up with our friends at Rakuten Fitsme to host a webinar on Wednesday 28th February at 4pm to discuss how to dramatically reduce your returns and streamline your returns process.

The Delivery Conference 2018: Live Blog Highlights

30 Jan 2018

Excited to be here once again at the MetaPack Delivery Conference 2018, Park Plaza Westminster Bridge.

We're hanging out with our friends from Boxberry on stand 29 if you want to talk about your international returns strategy, do drop by and say hello!  

In typical TDC style, it's a packed agenda and we're looking forward to getting the latest industry lowdown and trends. We're going to be live blogging today, yes live...

Cyber Weekend: The Returns Chapter

28 Nov 2017

What Black Friday returns insight can we reveal?

The latest figures suggest that a whopping 21.5m of us have headed online this weekend to snag a bargain, with sales of £7.8b - £10b (depending which forecast you read) expected over the four day sales bonanza. Whilst some retailers such as Dixons Carphone deem it crucial to secure market share, and ensure consumers get great deals, others such as fashion retailer Fat Face...

There’s no time like the present: Last minute tips for Peak

3 Nov 2017

I love Christmas! Now before you start to think, Oh God, here’s another one of those strange breed of people who buy all of their presents in June and gloats smugly on Facebook….. I’m not that bad! For me the festive period begins in earnest on Bonfire Night, the smell of chestnuts, mulled wine and fireworks are the catalyst for me getting excited about Christmas.

For four years, I spent countless hours writing advice and...