Here at ReBOUND we believe we have the best team there is, and we love it when we get to welcome someone new. As such, we’re delighted to welcome our most recent recruit, Vicky Brock, to the senior leadership team. As the founder of the retail data technology company, Clear Returns, as well as many other businesses, Vicky’s name may be familiar to many of you. As a serial entrepreneur and with a wealth of industry experience, we’re certain that Vicky will be a valuable addition to us.
Entrepreneur & NXD Vicky Brock is Co-Founder of Get Market Fit and Founder and former CEO of Clear Returns. In November 2017 Vicky was named Scotland’s Most Inspiring Business Person by Founders4Schools at the Entrepreneurial Scotland Awards, she is a Women’s Enterprise Scotland (WES) Ambassador and sits on the Board of several non-profits, including the Women’s Economic Imperative. Vicky won Innovator of the Year at the 2014 FDM Everywoman in Technology Awards. Named by Forbes.com as one of the 9 top female tech CEOs to watch, she is a Tech London Advocate and one of Computer Weekly’s Top 50 Women in IT.
Driving commercial relationships will be central to Vicky’s role, with her focus being on developing our upcoming data and insights solution, which we hope to bring to the market soon (watch this space!). Clear Returns was founded due to problems that Vicky experienced herself as a shopper. Calling the returns process “overwhelmingly off-putting”, she pioneered a solution that optimizes returns processes and works to improve customer experience. This means that she understands what customers want from retailers returns offerings.
Like all of us here, she recognises the major challenge for retailers that returns currently present. For retailers, the key to improving their returns process is understanding what is being returned, and why. Sourcing high quality returns intelligence data will allow fashion retailers to assess their own offering and look at ways their systems can be improved further, helping their returns be viewed as a way to improve customer engagement and drive sales further, rather than an unwanted expense. We are currently developing our very own insights and analytics tool that will give retailers all the data they need to drive ‘keep rate’. A key part of Vicky’s roll with us will be developing this tool further, helping us bring this offering to our clients.
Vicky’s appointment is just one of many recent developments for us, and we’re excited to see what she brings to the table. Just last year Founders 4 Schools named Vicky as Scotland’s Most Inspiring Business Person of the Year (a massive achievement, I’m sure you’ll agree!). This is just one of the many reasons that, in our CEO’s words, “we couldn’t be happier” to have her on board.
We wish we could tell you about all the other exciting undertakings we have coming up, but you know what they say, good things come to those who wait! One thing we can tell you is that when it comes to the returns revolution, we’re at the forefront. Be sure to keep up to date with our blog to be the first to hear about what we’re getting up to!
Welcome to the team Vicky!