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A Returns Policy Is For Life, Not Just For Christmas

11 Jan 2019

According to CEBR, UK shoppers spent a staggering £19 billion online over the festive period and £4.8 million of this may end up being returned. It’s certainly no secret that January is the highest month for returns, typically seeing 85% more returns than any other month of the year but as retailers wake up to the increased volumes and the challenges they bring, it’s important to consider their ongoing strategy for...

"Crimbo Limbo" sets in as UK retailers face giant returns peak

12 Dec 2018

Monday 3rd December proved to be a big day for UK retailers as online returns registered increased by 143% in the aftermath of Black Friday. The day, which we’re calling ‘Make Up Your Mind Monday’, saw the biggest peak in returns than any other day in 2018. From looking at the returns data from our top 50 UK retailers we uncovered that shoppers were quick to send back those hastily bought Black Friday purchases, leading...

Keep Your Friends Close, Keep Your Serial Returners Closer

27 Nov 2018

There’s been a lot of talk in the media recently about serial returners and the ‘damaging’ effect they’re having on retailers margins. Whilst L.L Bean merely shortened their lifetime returns window to a 365 day policy (and got a fair amount of bad press for doing so), Amazon and Sephora took a harsher approach by opting to penalise shoppers who make ‘too many returns’ by banning them from making future purchases....

The Real Cost of Black Friday - Prepare for the "Crimbo Limbo"

16 Nov 2018

Prepare yourself retailers, Black Friday is coming. As shoppers get ready to hit the sales hard with their October paycheque, retailers start preparing for the floods of purchases coming their way.

Get To Know Your Return Personas: Serial Returners Vs Single Spenders

31 Oct 2018

If there’s one thing we’ve learnt from working in the returns space, it’s that one size does not fit all, and the same applies to retailer buying personas. Whether that’s ‘the discount chaser’ attracted by a mega sale or coupon code, ‘the last minute shopper’ driven by fast delivery options or ‘the impulse buyer’ who loads their basket up on a whim, segmenting shoppers into buying personas is a smart way to personalise...

5 Tips to Help You Prep Your Policy for Peak!

19 Oct 2018

With Peak  just around the corner, it’s time to start your preparations for the most wonderful time of the year (right?). No we don’t mean fetching your Christmas decorations out of the loft or doing the final head count for Christmas dinner, we’re talking about you prepping your returns policy. With 67% of shoppers checking a retailers return policy before buying, and Peak Season driving more shoppers to your website...

ReBOUND Secures Seven Figure Investment From BGF to Fuel International Growth and Returns Data Innovation

11 Oct 2018

We’ve seen incredible momentum over the past 4 years since our inception, experiencing 400% year-on-year growth. In this short time we’ve developed partnerships with over 100 local and global carriers in 195 countries, which is just one of the many reasons we’ve had success securing clients such as ASOS, Gymshark and Charles Tyrwhitt to name a few.

To help sustain our quest to improve the way the world returns, we’re...

Relive The Returns Revolution: We were live blogging from the conference

2 Oct 2018

On 2nd October 2018, ReBOUND hosted our first ever returns conference. With a packed agenda and a fantastically rich retail audience, the event was a huge success. In this blog, we step through the agenda as documented live on the day.

The big day is here! The Returns Revolution is underway! We’re putting returns in the spotlight with a conference totally dedicated to returns. When it comes to retail events, returns are...

The Clock Is Ticking! The Returns Revolution Is Almost Here!

18 Sep 2018

The big day is almost upon us, The Returns Revolution conference is only 2 weeks away! This inaugural event will be bringing together some of the industries top retailers, together with speakers who are absolute experts in their field to discuss the topic that should be at the top of everyones agenda: returns.

We’re firm believers that returns are an opportunity, not a problem. This is why we’ve selected speakers from a...

What To Expect At The Returns Revolution

23 Aug 2018


You may or may not have heard (but if not, where have you been?!) that we’re planning our very own conference, completely dedicated to returns! ‘The Returns Revolution’ will be bringing together industry professionals for a full day of presentations, roundtable discussions and a panel session, all delivered by big industry names that are all experts in their field. Speakers include senior employees from leading retailers...