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ReBOUND CEO disrupting the eCommerce industry.

7 Aug 2018

Graham Best has been named one of 4 winners in the UK to be awarded the 'Disruptor' title at the EY Entrepreneur of the Year awards and now goes on to the finals in November.

The Disruptor category looks to recognise entrepreneurs who have challenged the status quo. Those nominated had all taken significant steps in their industry to revolutionize the way things are done. I spoke to Graham to find out how he feels about...

3 common return policy mistakes retailers are making everyday

30 Jul 2018

We’ve said time and time again that 2018 will be the year that returns come under the spotlight. And it's about time too, because the number of typos we see in return policies is astonishing, even 7 months into the year. It doesn't fill you with confidence when you come across a 'returb' policy (true story). So, you don't need to look far to realise that returns have been left behind in the eCommerce race. It's about time...

How KITRI used ReBOUND to launch a worldwide brand

19 Jul 2018

Sophisticated fashion startup KITRI launched their online brand just over a year ago and is already soaring.

With a killer product range and some major strategical decisions early on, KITRI successfully launched their brand in over 20 countries and have recently launched into the US market.

When we first met KITRI, they told us they were creating a brand which is all about "elevated products and services to delight their...

ReBOUND launch the UK's first ever retail returns conference

12 Jul 2018

It's no secret that we LOVE returns. This why we’re so excited to announce that we’re launching our very own conference where returns are front and centre.

Introducing The Returns Revolution!

The Returns Revolution is the UK’s first ever conference that is 100% dedicated to retail returns. This unique and exclusive event is designed to disrupt the eCommerce industry’s approach to retail returns. It's time to put returns...

Thinking Outside the Box: Why it’s time to ditch the pre-printed return label

4 Jul 2018

Over the past few years, pre-printed return labels and in-parcel return forms have grown in popularity amongst UK retailers. On the surface, it’s a quick, convenient way to offer consumers easy returns; but if you peel back the layers, is this method really in the best interests of retailers or consumers?

Big Name in Business: Clear Returns Founder, Vicky Brock joins ReBOUND!

21 Jun 2018

Here at ReBOUND we believe we have the best team there is, and we love it when we get to welcome someone new. As such, we’re delighted to welcome our most recent recruit, Vicky Brock, to the senior leadership team. As the founder of the retail data technology company, Clear Returns, as well as many other businesses, Vicky’s name may be familiar to many of you. As a serial entrepreneur and with a wealth of industry...

ReBOUND CEO Graham Best Named Finalist in the EY UK Entrepreneur of the Year Awards 2018

 

We are pleased to announce that our CEO Graham Best has been shortlisted for the EY UK Entrepreneur of the Year (2018) Midlands awards in their "Disruptor" category. Graham co-founded ReBOUND and since its inception in 2014 has overseen the growth of the company as CEO.

How to improve customer experience with better returns messaging

For modern retailers, getting returns right can be a major challenge. From L.L. Bean’s policy change drama earlier this year to the ongoing debate about shopper preferences and the rise of ‘try before you buy’, there’s a lot of uncertainty over what to offer and how to make the experience as painless as possible.

And it seems, no matter how much retailers try to keep pace with consumer demand, it might not be enough.

3 Strategies in the Fight to Reduce Fit Related Returns

9 May 2018

In the age of Amazon and Asos, we’ve come to expect free delivery and returns as the norm. The recent ‘try before you buy’ pilots are evidence of this new consumer mindset focused on providing the ultimate convenience. This latest initiative has divided the industry into two camps. Those who see this as adding unsustainable pressure on an already returns-heavy supply chain and those who see this as a natural extension of a...

ReThinking Returns: What did we learn?

1 May 2018

Earlier this year we grew tired of seeing returns relegated to tiny chapters, in a forgotten corner of retail surveys. We decided it was time for returns to take the spotlight.

In our brand new study we bring together data and responses from consumer surveys, mystery shopping feedback and the ultimate returns benchmark to understand exactly what consumers think about the returns landscape, and the results are in! .........