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ReBOUND CEO Graham Best Named Finalist in the EY UK Entrepreneur of the Year Awards 2018

 

We are pleased to announce that our CEO Graham Best has been shortlisted for the EY UK Entrepreneur of the Year (2018) Midlands awards in their "Disruptor" category. Graham co-founded ReBOUND and since its inception in 2014 has overseen the growth of the company as CEO.

How to improve customer experience with better returns messaging

For modern retailers, getting returns right can be a major challenge. From L.L. Bean’s policy change drama earlier this year to the ongoing debate about shopper preferences and the rise of ‘try before you buy’, there’s a lot of uncertainty over what to offer and how to make the experience as painless as possible.

And it seems, no matter how much retailers try to keep pace with consumer demand, it might not be enough.

3 Strategies in the Fight to Reduce Fit Related Returns

9 May 2018

In the age of Amazon and Asos, we’ve come to expect free delivery and returns as the norm. The recent ‘try before you buy’ pilots are evidence of this new consumer mindset focused on providing the ultimate convenience. This latest initiative has divided the industry into two camps. Those who see this as adding unsustainable pressure on an already returns-heavy supply chain and those who see this as a natural extension of a...

ReThinking Returns: What did we learn?

1 May 2018

Earlier this year we grew tired of seeing returns relegated to tiny chapters, in a forgotten corner of retail surveys. We decided it was time for returns to take the spotlight.

In our brand new study we bring together data and responses from consumer surveys, mystery shopping feedback and the ultimate returns benchmark to understand exactly what consumers think about the returns landscape, and the results are in! .........

“I just love parcels”… Introducing Phil Hanna, our newest recruit!

24 Apr 2018

We’re excited to be welcoming Phil Hanna to join the ReBOUND team, in this latest blog we’ll introduce you to the man himself, and hopefully many more amazing quotes about his love for parcels!

Returns need to hit the boardroom in 2018

18 Apr 2018

Three years ago, Tom Enright, a senior analyst at Gartner, described returns as the new battleground for retail. He predicted an increasing surge in the number of returns made from online retail purchases, calling on brands to address this issue and catch the secret expenditures hidden in their processes.

Regrettable Returns: 5 Fashion Faux-Pas eCommerce Directors Should Avoid.

11 Apr 2018

Every good fashionista knows that there are a few fashion faux-pas to avoid if you want to look your best. In the retail business, returns are a big deal and you want your returns policy to reflect your business just like your clothes reflect your personality.

Fraudulent Returns: Fake News!

27 Mar 2018

According to the American Marketing Association, “Lenient return policies can lead to an increase in purchasing”.

Which makes perfect sense.  Think about it... Brands which advertise a lifetime guarantee or ‘no-questions-asked’ return policy show customers that they A. Have confidence in their products.  And B. that they prioritise customer satisfaction over the bottom line (or at least appear to).

Online Apparel Returns: The Ultimate Solution - The Highlights

5 Mar 2018

Each week we see a new article hit the press with doom and gloom figures about the cost of returns. The latest reports suggest that Returns are now costing the UK eCommerce industry £20b per year -  and this is on the rise. It’s clear that the industry is at a tipping point, if retailers want to remain competitive whilst continuously looking to improve supply chain efficiencies, returns need to take centre stage.  With...

Keep Your Customers Faithful 

14 Feb 2018

Lately, we've been thinking about how online shopping can be a lot like online dating. Customers looking for fashion want to fall in love with your clothing. They peruse your website looking for the ‘one’. A pair of shoes, the perfect jeans, or perhaps a coat to keep them warm on cold winter evenings.