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What To Expect At The Returns Revolution

August 23, 2018

 What to expect

You may or may not have heard (but if not, where have you been?!) that we’re planning our very own conference, completely dedicated to returns! ‘The Returns Revolution’ will be bringing together industry professionals for a full day of presentations, roundtable discussions and a panel session, all delivered by big industry names that are all experts in their field. Speakers include senior employees from leading retailers such as Wiggle, N Brown Group, and Surfdome.

On the 2nd October 2018, we’ll be tackling returns head on to provide some much needed focus on a grossly under served topic. Join the ReBOUND team and a selection of our partners to solve returns once and for all! The Returns Revolution gives retailers a platform to put their returns challenges aside and focus on the opportunities that returns can provide. We’ve got a cracking line-up of speakers for you who’ll be covering a range of topics from how to best leverage your returns data, to wider environmental issues such as how to deal with returned stock that can’t be resold.

We’re sick of attending events made up of long lectures, so the day will take shape with short, sharp presentations to keep you on your toes, a couple of roundtable discussions to give everyone a chance to weigh in on the issues at hand and a panel session asking whether you should turn a blind eye to returns fraud?

We set out at the beginning of the year with the prediction that 2018 will be the year of returns. And although it’s a trendier topic than ever, we’re still sensing that returns are misunderstood. The much anticipated launch of a totally dedicated returns event helps retailers take their returns strategies to the next level. We’ve crafted a jam-packed agenda which is 100% returns focused giving you a chance to get your teeth into the returns space. By joining The Returns Revolution, you can expect to hear from other retailers who’ve been on their own returns journeys, grappled with the challenges reverse logistics can present and lived to tell the tale! 

“This inaugural event marks the coming of a new age for retail returns. The Returns Revolution is not just an event, it’s a movement to disrupt the way the eCommerce industry thinks about returns.” Said Graham Best, ReBOUND CEO and Finalist in the Disruptor category at the EY Entrepreneur of the Year awards 2018. “We’ve witnessed the returns landscape shift in recent years, yet many retailers are still poles apart when it comes to their returns propositions. Any retailer who is serious about driving international growth should attend”

Attendees will be given the opportunity to attend two roundtable discussions to make the most of the shared knowledge base at the event. This is the perfect time to swap stories to better understand the state of returns in online retail. Tables will be moderated by XPO Logistics, KPMG, Rich Insights, and ReBOUND with the moderators giving a wrap up of both of their sessions to share what they learned. 

Our panel session, moderated by Andrew Starkey from IMRG, will be unpacking the issue of fraudulent returns, with panelists from retailers such as Sky and FeelUnique, representing the diversity of different product sectors as well as the Fraud Business Development Director from the National Business Crime Solution. Presentations will be delivered from speakers such as Clear Returns Founder, Vicky Brock, Returns Programme Manager at N Brown Group, Alistair Sercombe, and Group Customer Delivery Manager for Wiggle and Chain Reaction Cycles, Doug MacGrain.

Attendees will be given plenty of chances to catch up with their peers, learn from the best retailers in their field and drop by our ‘natter pods’ for a chat with our event sponsors; XPO Logistics, Global-E, Royale International Group, Delivery Net, Boxberry and DPD to discuss how they fit into the returns ecosystem. In addition, there will be plenty of interactive knowledge hubs for guests to get stuck in to learn even more about returns!

The day will be rounded off with an evening drinks reception on us, with free beer, wine and a bite to eat for all guests, giving everyone a chance to catch up on the day, network and unwind.

If this event sounds like a bit of you, download our latest agenda.

Download The Latest Agenda