Find out how we’re helping Surfdome surprise and delight their customers whilst saving on their logistics...
Surfdome needed to find a solution to empower customers to take return tracking into their own
Looking to offer local return addresses and tracked services to their international customer without needing tens of new carrier integrations. Surfdome wanted a single solution which could process 100% of their international returns.
What results did Surfdome see after going live with ReBOUND?
Surfdome found that using ReBOUND was 7 days faster than their previous solution, allowing them to refund their customers quicker.
Surfdome were able to stop using local waehouses in France, the US and in Australia, an enormous logistics saving!
Surfdome have experienced a 20% reduction in return queries from international customers since going live with ReBOUND.
The Customer Service team have full visibility of every surfdome return, all through a single portal, Allowing them to more quickly respond to any return or refund queries that do come through.
Customers are able to independently register and track their returns from anywhere in the world, greatly decreasing the need to customer service contacts.
ReBOUND has enabled Surfdome to tailor their reverse supply chain to suit them. Everything from turning carriers on or off at a moment's notice, to offering free returns in specific markets.
“The ReBOUND team are extremely helpful, and very quick to respond anytime we need them. The platform is easy to use, and their consolidated returns model has sped up the process of returns from Mainland Europe by a week compared to our previous solution.