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Watch:

Returns Management Workshop

Webinar: Returns Management Workshop

As we head into the busiest time of year, returns can become a real resource vacuum. In this two-part webinar, we explore best practice on how you can implement smarter routing for your returns, reduce waste, improve profitability, and support a greener and more circular economy. Plus, our resident returns nerd also takes you through how to offer a returns experience certain to delight your customers all year round, not just at peak. 

Watch Webinar On Demand

In this two-part session...

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15 MINUTE PRESENTATION:

A Returns Policy Is For Life, Not Just For Chrismas

Join our resident returns nerd, Laura Gee, as she takes you through how to offer your customer an efficient experience and why returns matter all year round, not just at peak.

She discusses:

  • Why is getting returns right important?
  • What do shoppers really want from a returns experience?
  • Why you should resist the urge to revert your returns policy as soon as peak is over
  • Preparing for the post-peak returns hangover

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45 MINUTE PANEL SESSION:

Unwrapping Greener Returns - Is it a breeze or an uphill battle?

In our panel session, we discuss how you can implement smarter routing for your returns, reduce waste, improve profitability, and support a greener and more circular economy.

Discussion Points: 

  • What should be done with returns that can’t be processed.
  • How to utilise your returns to improve your CSR messaging.
  • The importance of charitable giving and how to take in-store donation bins online.
  • The environmental and ethical impact of returns