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     Watch Now     

Our most recent webinar with Fits Me:

Online Apparel Returns:

The Ultimate Solutions Webinar

We teamed up with our friends over at Rakuten Fits Me to host a webinar discussing how analytic tools can dramatically reduce your returns and optimise your returns process.

Some of the topics covered include:

  • The challenge of returns in the apparel sector
  • How retailers can reduce returns with eCommerce size and fit technology 
  • How to effectively manage and streamline existing return processes. 

What we learned:

  • We analysed a years worth of ReBOUND data and found that 61% of online retail returns were size and fit related
  • The results of our Mystery Shopping Campaign revealed that when retailers offered 3 or more return options, 60% of shoppers rated them as “very convenient to shop with.”
  • 60% of young people have stopped shopping with a retailer because they didn’t like the returns process. And furthermore, 36% of 18-25 year olds say they will return more than 6 items this year.  Not only do returns play play a crucial role in shopping satisfaction but consumers are actively predicting their own behaviour will increase.

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[eBook] ReTHINKING Returns: Consumer Research 
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[Infographic] 7 Steps to Improve your Returns Policy
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[Benchmark] The Great Returns Race - who are the winners?