The Returns Fraud Playbook

Returns fraud is becoming harder to spot, easier to scale and more expensive to ignore.

As ecommerce returns continue to grow, retailers are facing a new layer of risk: fraud and abuse hidden inside everyday returns activity. Fast refunds, fragmented data and limited verification can create costly gaps across operations, customer service and finance.

This guidebook gives retail leaders a practical view of where returns fraud is evolving, why traditional controls are falling short, and how smarter, risk-based decisioning can help protect margin without damaging the customer experience.

Download the guidebook to discover:

• How returns fraud is changing in modern retail
• Where hidden losses can appear across the returns journey
• Why blanket policies can hurt good customers
• What stronger fraud prevention looks like in practice
• How retail leaders can improve control, visibility and decision-making