We're Revolutionizing Returns

“Clearly, the ReBound model is fully consistent and relevant for customers like us. It’s a way to provide a full network all over Europe with one single contact, which of course provides better service, optimization, and simplification.”

"Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international shoppers has reduced by 20% since going live with ReBound. Our customers are more confident in the returns process and happier with the service they receive."

"The implementation process has been simple and straightforward. We had an aggressive timeline so naturally with things like that you come across some challenges, but the ReBound team were very reactive and very supportive of our somewhat demanding needs."

"ReBound allows us to get stock back and on sale faster, it also affords a much improved customer experience with quicker refunds. Since going live ReBound, we've seen a correlating increase in NPS score and drop in contacts in those markets where returns were previously an issue, so changing returns provider has been a great move for Seraphine."

"ReBound's expertise as market leaders has been invaluable in shaping our returns strategy. They’ve gone above and beyond as a returns logistics provider and have even redesigned our dispatch note and re-written our returns policy for us! We’ve now got a consistent returns proposition to roll-out in the new year which we’re confident will support o