ReBound Privacy Policy

TSB Returns Ltd and Cycleon BV

1. Scope

ReBound (“we”, “us”, “our”) respects your privacy and is committed to protecting your

personal data.

This privacy notice applies to the processing of your personal data when you visit our website at (, when you contact us by e-mail, post or telephone, when we subsequently provide services to you or when you are providing services to us.

2. Our contact details

Name: ReBound (Cycleon BV and TSB Returns Ltd)


Le Mirage Building 14th floor

Vliegend Hertlaan 71

3526 KT  Utrecht, The Netherlands


3. The type of personal information we collect

The information we currently collect may include the following:

  • Contact details, including your name, job title, address, e-mail address and phone number
  • Demographic information, such as postcode, preferences and interests
  • Financial and credit card information
  • IP address
  • Website usage data, such as duration of visit, browser and operating system used, referrer URL, time of server request, content retrieved.
  • Information relevant to your enquiry
  • Information pertaining to special offers and surveys

4. How we get your personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To fulfil any contracts entered into between you and us, including processing any payments.
  • To provide you with information about our products and services that you request from us.
  • To respond to an enquiry or request from us.
  • You wish to attend, or have attended, an event.
  • To send you promotional emails or mailings, or to call you, about products, services and offers that we think might be relevant to you.
  • To contact you for market research purposes.
  • To ask you to complete customer satisfaction surveys to assist us in improving our products and services.
  • To subscribe to our newsletter.
  • You have applied for a job or secondment with us.

We also receive personal information indirectly when you visit our website, for the following reasons:

  • To customise the website for you.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To make the site easier to visit again and more useful to you through the use of cookies.

5. Who do we share your information with

We may share your information with third parties in the following scenarios:

  • In order to provide goods or services to fulfil contractual obligations, for example, with transport, shipping or payment service providers.
  • If we are obliged to do so by law, by court order, or due to an enforceable official order.
  • To enable other companies within the Reconomy Group to fulfil contractual obligations or provide information to you about similar products or services which you have requested, or that we think may be relevant for you, we will share your information with other companies within the Reconomy Group.
  • To provide you, or permit carefully selected third parties to provide you, by telephone, post or email, with information about other goods and services that are similar to those that you have already purchased or enquired about.

In the event that we transfer your personal data to a data processor, we will always contractually ensure that a data processing agreement is in place.

6. Lawful basis for processing

Under the General Data Protection Regulation, the lawful bases we rely on for processing this information are:

We have a contractual obligation.

We process your personal data to fulfil contractual obligations.

We have a legal obligation.

We are obligated to retain certain information due to legal requirements, such as for tax and business regulations.

We have a legitimate interest.

The legitimate interests can be our own interests or the interests of third parties. Subject to a balance of interests test against the individual’s interests, rights and freedoms, we regularly assume that our legitimate interests will prevail, including in the following scenarios:

  • Promotion of our offers and services;
  • Analysis of the use of our website;
  • Ensuring the confidentiality and integrity of our IT systems; and
  • Cooperation with authorities.

You have given consent.

If you have given us explicit consent to process your personal data, we will process your personal data within that scope and based on your consent. Your consent might refer to, for example, sending a newsletter. You can remove your consent at any time. You can do this by contacting

7. How we store your personal information

We have implemented appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, unauthorised change or damage. All personal data we collect will be stored on our secure servers. All electronic transactions entered into via our website will be protected by SSL encryption technology.

We will store your personal information for as long as necessary to fulfil the purposes for which we collect the personal data in accordance with our legal obligations and legitimate business interests.

We may retain any personal information to investigate or defend claims against us, or to prosecute or bring claims against you, us or any third party.

8. Your data protection rights

Under data protection law, you have rights including:

  • Your right of access

You have the right to ask us for copies of your personal information.

  • Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing

You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

9. Lodging a complaint

If you are dissatisfied with our actions and wish to make a complaint, this should be made in writing to Alexandra Romantseva – Marketing Manager at the following address:


Le Mirage Building 14th floor

Vliegend Hertlaan 71

3526 KT  Utrecht, The Netherlands


You also have the right to lodge a complaint with the supervisory authority:

Autoriteit Persoonsgegevens (AP)

Mailing address:

Postbus 93374

2509 AJ Den Haag

Phone: +31 88 180 52 50

10. Changes to our Privacy Notice

Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.