ReBound Privacy Policy

TSB Returns Ltd and Cycleon BV

  1. Scope

ReBound (UK) Ltd (“We”, “Us”, “Our”) respects your privacy and is committed to protecting your personal data.
This privacy notice applies to the processing of your personal data when you visit our website at www.reboundreturns.com, when you contact us by e-mail, post or telephone, when we subsequently provide services to you or when you are providing services to us.

  1. Definitions

“Data Protection Laws” Means applicable law and regulatory requirements relating to the processing, privacy and use of personal data and protection of individuals, including, but not limited to.
(i) Regulation (EU) 2016/679 (“GDPR”)
(ii) Regulation (EU) 2016/679 (“GDPR”) as incorporated into domestic UK law by the European Union (Withdrawal Agreement) Act 2020 and amended by The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2020 (together the “UK GDPR”).
(iii) any legislation enacted in the country of establishment of the data controller in respect of the protection of personal data or any corresponding or equivalent national laws or regulations.
all as amended, updated, or replaced from time to time;

  1. Our Contact Details

Name: ReBound (Cycleon BV and TSB Returns Ltd)

Address:

Le Mirage Building 14th floor

Vliegend Hertlaan 71

3526 KT  Utrecht, The Netherlands

E-mail: marketing@reboundreturns.com

 

  1. Type of Personal Data we Collect

The personal data we currently collect may include the following:

  • Contact details, including your name, job title, address, e-mail address and phone number
  • Demographic information, such as postcode, preferences and interests
  • IP address
  • Website usage data, such as duration of visit, browser and operating system used, referrer URL, time of server request and content retrieved
  • Information relevant to your enquiry
  • Information pertaining to special offers and surveys
  • Social media interactions

 

  1. How we get your Personal Data and why we have it

Most of the personal data we process is provided to us directly by you for one of the following reasons, in accordance with a lawful basis described in Section 6:

  • To fulfil any contracts entered into between you and us, including processing any payments.
  • To provide you with information about our products and services that you request from us.
  • To respond to an enquiry or request from us
  •  You wish to attend, or have attended, an event.
  • To send you promotional emails or mailings, or to call you, about products, services and offers that we think might be relevant to you.
  • To contact you for market research purposes.
  • To ask you to complete customer satisfaction surveys to assist us in improving our products and services.
  • To subscribe to our newsletter.
  • You have applied for a job or secondment with us.
  • We also receive personal data indirectly when you visit our website, for the following reasons:
  • To customise the website for you.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To make the site easier to visit again and more useful to you through the use of cookies.
  1. Why we share your information

We may share your information with third parties in the following scenarios:

  • To provide goods or services to fulfil contractual obligations, for example, with transport, shipping, or payment service providers.
  • If we are obliged to do so by law, by court order, or due to an enforceable official order.
  • To enable other companies within the Reconomy Group to fulfil contractual obligations or provide information to you about similar products or services which you have requested, or that we think may be relevant for you, we will share your information with other companies within the Reconomy Group.
  • To provide you, or permit carefully selected third parties to provide you, by telephone, post, or email, with information about other goods and services that are similar to those that you have already purchased or enquired about.
  • To provide you with targeted information about services or products, so you get relevant messages from us.

If we transfer your data to a data processor, we will ensure that a data processing agreement (DPA) is in place.

  1. Lawful Basis for Processing

Under Data Protection Laws, the lawful bases we rely on for processing this information are:

  • We have a contractual obligation: We process your personal data to fulfil contractual obligations.
  • We have a legal obligation: We are obligated to retain certain information due to legal requirements, such as for tax and business regulations.
  • We have a legitimate interest.

The legitimate interests can be our own interests or the interests of third parties. When necessary, we will conduct a Legitimate Interests Assessment, in order to consider the impact that any processing activities could have on individuals, including in the following scenarios:

  • Promotion of our offers and services;
  • Analysis of the use of our website;
  • Social media engagement analysis;
  • Ensuring the confidentiality and integrity of our IT systems; and
  • Cooperation with authorities.
  • You have given consent.

If you have given us explicit consent to process your personal data, we will process it within that scope and based on your consent. Your consent might refer to, for example, sending a newsletter. You can remove your consent at any time. You can do this by contacting gdpr@reconomy.com

  1. How we store your Personal Information

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, unauthorised change or damage. All personal data we collect will be stored on our secure servers. All electronic transactions entered into via our website will be protected by SSL encryption technology.
We will store your personal information for as long as necessary to fulfil the purposes for which we collect the personal data, in accordance with our legal obligations and legitimate business interests.

We may retain any personal data to investigate or defend claims against us, or to prosecute or bring claims against you, us or any third party.

  1. Your Data Protection Rights

Under Data Protection Laws, you have the following rights:

  • Right of access: You have the right to ask us for copies of your personal information.
  • Right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Right to erasure: You have the right to ask us to erase your personal information in certain circumstances, for example when the organisation no longer needs it for the original reason it was collected, or the organisation has collected or used your data unlawfully.
  • Right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances, for example the organisation no longer needs your personal data, but you want the organisation to keep it in order to create, exercise or defend a legal claim.
  • Right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
  • Right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You can exercise your rights at any time by emailing us at gdpr@reconomy.com however there are certain circumstances when a request may be refused, for example when it is manifestly unfounded or excessive, for example when:

  • the individual clearly has no intention to exercise their right of access.
  • the request is malicious in intent and is being used to harass an organisation with no real purpose other than to cause disruption.
  • the request is clearly or obviously unreasonable.; the request should be proportionate when balanced with the burden or costs involved in dealing with the request.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

  1. EU & UK Representation

Where a UK-established Reconomy entity is processing and monitoring the personal data of individuals in the EU, and is required by Data Protection Laws to designate an EU Representative, the following person is hereby appointed:

Managing Director
Cycleon B.V.
Vliegend Hertlaan 71 14e etage
3526 KT Utrecht
Netherlands
Tel: +31 30 299 5500

Where an EU-established Reconomy entity is processing and monitoring the personal data of individuals in the UK, and is required by Data Protection Laws to designate a UK Representative, the following person is hereby appointed:

Company Secretary
Reconomy (UK) Limited
Kelsall House
Stafford Court
Stafford Park 1
Telford
Shropshire TF3 3BD
UK
Tel: 0800 988 5618
Email: gdpr@reconomy.com

  1. Use of Cookies

This website uses cookies.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make a user’s experience more efficient, as well as to provide information to the owners of the site. You can find more information about cookies at: www.allaboutcookies.org, www.youronlinechoices.eu and for a video about cookies visit policies.google.com/technologies/cookies.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. If you have any issues regarding your consent, email us at gdpr@reconomy.com.

The cookies used on our website have been categorised as follows, unless otherwise stated data is processed on the basis of Art. 6 Para. 1.1 GDPR.

  • Category 1: Necessary
    Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Category 2: Statistics
    Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Category 3: Preferences
    Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Category 4: Marketing
    Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. The legal basis for the processing of personal data in connection with Targeting Cookies or Advertising Cookies (if any) is Art. 6 Para. 1.1 GDPR.
  • Category 5: Unclassified
    Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
  1. Cookies we use and why

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Cookie declaration last updated on 11/04/2024 by CookiePro:

Necessary (16)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name Provider Purpose Expiry
OptanonAlert

BoxClosed

 OneTrust This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.

 

 1 year
OptanonConsent OneTrust This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. 1 year

 

Preferences (3)

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

 

Name Description Duration
_gid This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited._gid 0 days
_gclxxxx Google conversion tracking cookie 2 Months
_ga_EFMKCGTSYN _ga 1 Years
_ga This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners._ga 1 Years

 

Statistics (18)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

 

 

  1. Lodging a Complaint

If you are dissatisfied with our actions and wish to make a complaint, this should be made in writing to gdpr@reconomy.com or sent to the following address:

Reconomy (UK) Ltd
Kelsall House Stafford Court
Stafford Park 1
Telford
Shropshire
TF3 3BD

If you would like to make a complaint to the Reconomy Group, email gdpr@reconomy.com.

You also have the right to lodge a complaint with your local Supervisory Authority (“SA”) if you are unhappy with how we have used your data. A list of EU SAs is maintained by the European Data Protection Board (EDPB) and can be accessed here.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 or 01625 545 745 or email: enquiries@ico.org.uk
ICO website: https://www.ico.org.uk

  1. Changes to our Privacy Notice & Cookie Policy

Any changes we make to our Privacy Notice & Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.