Initiation

Our initiation product portfolio facilitates the process of starting a return, whether it’s done by consumers who purchased products on your website, through third-party marketplaces, or retail employees who need to send back stock that is out of season or surplus. Our products make it easy and convenient for anyone to initiate a return, making your customer experience as smooth and seamless as possible and allowing you to offer a truly omnichannel returns experience.

In-Store Retail Returns Portal

Our retail return portal allows store employees to return large shipments of merchandise. Follow the journey of a retail return below.

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Register Retail Merchandise

A store employee registers a return of overstock or out of season merchandise via our retail portal, where it can later be tracked.

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Choose Shipment Type

Store employees can choose between box or pallet shipments and specify the items that will be returned.

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Approval and Scheduling

Once the return is approved by the brand, the store employee can schedule a pick-up date.

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Return Labels

After the pick-up is scheduled, the return labels become available directly in the portal.

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Tracking

Items are picked up on the selected day and can be tracked via the tracking page on our retail portal.

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API Integration Available

Do you already have a consumer-facing returns portal? If you want to maintain a seamless experience on your own website with a consumer portal you are already happy with, we can still manage all of your returns operations via a simple API integration.

Our seamless API integration allows you to connect your portal to our backend systems, so you get all the benefits of our returns management services without changing the frontend system that your consumers are accustomed to.

Benefits

Check out some of the benefits of our initiation products.

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Make initiating a return as easy as possible, no matter who is initiating the return.

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Get full visibility and traceability of all retail returns.

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Provide consumers with a seamless experience via our returns portal.

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Give your customers a localized experience with our portal which is available in different languages.