Why should you focus on returns?
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11% of people leave a site before completing their purchase because the return policy wasn't good enough.
It's 5x more costly to gain a new customer than retain an existing one.
(Forbes Magazine, 2018)
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Delight Customers Post-Purchase
It’s no secret that ‘Where is my refund?’ (WISMR) queries are typically one of the highest causes for customer service contacts. With ReBOUND, your customers are sent return status updates for peace of mind. You’ll also know what is being returned and when it’s left the shoppers hands, enabling you to offer rapid refunds and increase first-time ticket resolution by up to 50%.
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Sell More
Serial returners can be profitable customers. Your returns offering should encourage repeat purchases, so by offering an easy, seamless returns journey online, you can re-convert returns into exchanges or new orders.
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Flexible Returns Approach
Tailor your returns policy by country with localised returns options to encourage international sales. With a library of over 220 global carrier services, local language translations and the ability to take payment in local currency, you can amend your returns offering at the flick of a switch, whether you decide on free returns or charge a returns shipping fee.
Wouldn't it be great if you could...
Offer your shoppers rapid refunds, minimising customer service contact...
Learn more about your ecommerce returns behaviour and embrace serial returners...
Improve your post-purchase experience to boost your international sales...
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