We’re obsessed with understanding and improving the post-purchase return experience. ReBOUND can offer fast and easy return options that will give your customers the confidence to buy more, increasing their lifetime value to the business.
Why should you focus on returns?
89% of customers would buy again after a good returns experience.
11% of people leave a site before completing their purchase because the return policy wasn't good enough.
It's 5x more costly to gain a new customer than retain an existing one.
(Forbes Magazine, 2018)
Delight Customers Post-Purchase
It’s no secret that ‘Where is my refund?’ (WISMR) queries are typically one of the highest causes for customer service contacts. With ReBOUND, your customers are sent return status updates for peace of mind. You’ll also know what is being returned and when it’s left the shoppers hands, enabling you to offer rapid refunds and increase first-time ticket resolution by up to 50%.
Serial returners can be profitable customers. Your returns offering should encourage repeat purchases, so by offering an easy, seamless returns journey online, you can re-convert returns into exchanges or new orders.
Flexible Returns Approach
Tailor your returns policy by country with localised returns options to encourage international sales. With a library of over 220 global carrier services, local language translations and the ability to take payment in local currency, you can amend your returns offering at the flick of a switch, whether you decide on free returns or charge a returns shipping fee.
"The entire integration process was easy and we can now provide shoppers with instant refunds, reducing our average refund time from 15 days to same day!"
Head of Business Development, Douchebags
"Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international shoppers has reduced by 20% since going live with ReBOUND. "
eCommerce Executive, Surfdome
"Since going live with ReBOUND we've seen a correlating increase in NPS score and a drop in contacts in markets where returns were previously an issue."