Consumer Portal
Return. Retain. Recover.
The Consumer Portal makes returns easy for shoppers and keeps value in your business through exchanges, store credit, and personalised experiences.
Returns-Management
What is the Consumer Portal?
Transform returns from a cost centre into a growth channel.
ReBound’s Consumer Portal lets shoppers easily register, track, and complete their returns while giving retailers the control to retain revenue, improve efficiency, and build long-term customer loyalty.
Impact:
ReBound’s Consumer Portal lets shoppers easily register, track, and complete their returns while giving retailers the control to retain revenue, improve efficiency, and build long-term customer loyalty.
Impact:
- Retains revenue within the business
- Cuts customer service costs
- Improves customer loyalty & retention rates
- Increases operational efficiency
- Enhances brand trust and perception
Consumer Portal Features
Consumer Portal Feature 1
Made for your brand
Match the portal to your brand – add your logo, colours, imagery, and customer languages.
Flexible customer login options: full order and returns history.
Languages: multi-language support for global reach.
Return windows: Portal allows you to set up a custom return window following your returns policy.
Return reasons: customisable reason list to capture consistent returns data.
Promotional slots: optional banner/ad placement inside the portal to surface campaigns or product suggestions.
Flexible customer login options: full order and returns history.
Languages: multi-language support for global reach.
Return windows: Portal allows you to set up a custom return window following your returns policy.
Return reasons: customisable reason list to capture consistent returns data.
Promotional slots: optional banner/ad placement inside the portal to surface campaigns or product suggestions.
Exchanges screenshot
Keep the sale in-house
Most returns happen because the fit or colour isn’t right. Let customers easily exchange items for an alternative option within the same return flow. The process is fast, intuitive, and linked to your stockfeed, so items can be reserved instantly once a label is generated.
Offer store credit as another smart way to retain revenue. Instead of refunding, customers can choose credit to spend again keeping the sale in your ecosystem and driving repeat engagement.
Offer store credit as another smart way to retain revenue. Instead of refunding, customers can choose credit to spend again keeping the sale in your ecosystem and driving repeat engagement.
Shipping screenshot
Flexible and greener returns
Give shoppers the freedom to choose how to return.
They can pick from local carriers, view nearby drop-off points on an interactive map, and filter by service type – home collection or drop-off (paperless or label).
Encourage sustainable returns.
Carriers are displayed with eco labels, guiding customers toward lower-impact choices.
Keep them informed every step.
Customers track return status in the portal, receiving automatic updates that reduce uncertainty and “Where’s my refund?” CS tickets.
They can pick from local carriers, view nearby drop-off points on an interactive map, and filter by service type – home collection or drop-off (paperless or label).
Encourage sustainable returns.
Carriers are displayed with eco labels, guiding customers toward lower-impact choices.
Keep them informed every step.
Customers track return status in the portal, receiving automatic updates that reduce uncertainty and “Where’s my refund?” CS tickets.
Return label screenshot
Print or go paperless
Simple label creation.
Customers can print a label at home or use a QR code for a paperless experience. Both options are mobile-friendly, so returns can be completed from any device.
Reduce waste and friction.
Paperless returns lower environmental footprint and make the return experience better for a customer – no printer, no hassle, no confusion.
The result is a smoother experience that saves time, boosts satisfaction, and supports sustainability goals.
Customers can print a label at home or use a QR code for a paperless experience. Both options are mobile-friendly, so returns can be completed from any device.
Reduce waste and friction.
Paperless returns lower environmental footprint and make the return experience better for a customer – no printer, no hassle, no confusion.
The result is a smoother experience that saves time, boosts satisfaction, and supports sustainability goals.
Payments screenshot
Built for global retail
Supports every return scenario.
With the built-in payment module, customers can pay for their return directly in the portal.
Flexible setup.
Configure pricing per service, carrier, or region – offer some services free, others paid. You can also deduct the cost from the refund, skipping separate payments.
Seamless payments.
Supports Adyen, CM Payments, and PayPal, covering all major methods and currencies to keep payments local and operations simple.
With the built-in payment module, customers can pay for their return directly in the portal.
Flexible setup.
Configure pricing per service, carrier, or region – offer some services free, others paid. You can also deduct the cost from the refund, skipping separate payments.
Seamless payments.
Supports Adyen, CM Payments, and PayPal, covering all major methods and currencies to keep payments local and operations simple.
loyalty screenshot test
Reward your best shoppers
Create special experiences for your most valuable customers.
Offer premium return options, such as free returns or express processing, to loyal or VIP shoppers. Digital vouchers make it easy to reward customers with a one-time free return when it matters most – for example, when handling a damaged or faulty item.
By tailoring the experience to customer tiers, you can show appreciation, strengthen relationships, and turn satisfied returners into repeat buyers.
Offer premium return options, such as free returns or express processing, to loyal or VIP shoppers. Digital vouchers make it easy to reward customers with a one-time free return when it matters most – for example, when handling a damaged or faulty item.
By tailoring the experience to customer tiers, you can show appreciation, strengthen relationships, and turn satisfied returners into repeat buyers.
Quantifiable Benefits
Proven results from leading retailers using ReBound’s Consumer Portal:
30%
higher customer retention, by turning refunds into exchanges or store credit.
40%
fewer refund-related customer service tickets, thanks to integrated tracking and notifications.
25%
higher customer satisfaction, thanks to seamless, fully tracked return journeys.
FAQs
The portal offers features like exchanges and store credit, enabling customers to swap items or keep their refund as credit instead of cash. This keeps sales within your ecosystem and encourages repeat purchases. Additionally, promotional slots inside the portal allow retailers to showcase campaigns or product suggestions, turning returns into opportunities for upselling and engagement.
Customers can choose flexible return options, including local carriers, home collection, or drop-off points displayed on an interactive map. Eco-friendly carriers are highlighted to promote sustainable choices. The portal supports paperless returns via QR codes, reducing waste and eliminating the need for printers. Real-time tracking and automated updates keep customers informed, reducing “Where’s my refund?” inquiries and improving satisfaction.
Yes, the portal is fully brandable. You can add your logo, colours, imagery, and even customer languages to create a seamless brand experience. This ensures that returns feel like an extension of your store, reinforcing trust and brand perception.