Our smart technology solutions include an online returns portal and behind-the-scenes data tools.
Our future-thinking returns technology allows you to offer a truly omnichannel experience. From return initiation, right through to return insights, we give you the tools to harness your return data and offer smart, scalable, simple, and sustainable return solutions.
Online Consumer Portal
Offer your shoppers a seamless online return experience through a custom-branded return portal. Deliver a truly localized experience with a portal that utilizes local language, local currency, and familiar return options for your shoppers.
The journey starts with the branded landing page. Shoppers log in using single sign-on and a verification code sent to their email.
The portal automatically translates into the shopper's local language, based on IP address.
Your shopper lets you know what they're returning and why. This gives you valuable data that you can use to make actionable decisions.
Shoppers can choose whether to return, exchange or receive online store credit for their return. You can choose whether to offer free or paid returns, customized by country or carrier service.
Shoppers are presented with a range of local carriers so they can choose what's most convenient for them.
Printer-less options and return costs are clearly displayed so customers can make informed decisions.
Shoppers are provided with a mobile QR code or barcode and can now drop off their return or have it collected.
Finally, an advertising banner directs shoppers back to your website to shop again.
In-Store Retail Returns Portal
Our retail return portal allows store clerks to return large shipments of merchandise. Follow the journey of a retail return below.
Register Retail Merchandise
A store clerk registers a return of overstock or out of season merchandise via our retail portal, where it can later be tracked.
Choose Shipment Type
Store clerks can choose between box or pallet shipments and specify the items that will be returned.
Approval and Scheduling
Once the return is approved by the retailer or brand, the store clerk can schedule a pick-up date.
After the pick-up is scheduled, the return labels become available directly in the portal.
Items are picked up on the selected day and can be tracked via the tracking page on our retail portal.