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Rethinking Returns: The Ultimate Guide To Consumer Expectations
With returns on the rise, we decided to ask 1000 regular shoppers how they feel about returns and uncover their expectations of retailers.
In this report we cover:
• How does the returns experience influence future purchasing decisons?• What returns methods do consumers really want? Is it more drop-offs, more lockers or better courier pick-up options?
• How do shoppers predict their returns behaviour will change over the next 12 months? Are they returning more than ever?
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Building Your Business Case
In part 1 of our returns business case eBook we guide you through the process of building your business case for returns, and hit you with the hard facts your board can't dispute.
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Returns Job Specification
Need your own returns champion but not sure where to start? This Head of Returns job spec, published in collaboration with RL People is just what you're looking for.
Rapid Refunds
Have you considered offering your shoppers 'rapid refunds'? Check out this infographic which covers the benefits of faster refunds and shoppers expectations.
