RETAILERS USING ReBOUND
This is just a snapshot of the 500 retailers and brands we support...
ReBOUND processes 35 million returns transactions a year for around 500 brands.
Our managed returns solution is built to handle high volumes of returns for enterprise clothing retailers such as ASOS and Gymshark.
With a higher return rate than any other sector and 'Try before you buy' models being more widely adopted, fashion retailers need to make sure their returns proposition is up to scratch in order to delight their customers.
The sportswear and athleisure trend is dominating the market. We can help sportswear brands bring their A game and offer a winning returns proposition.
When it comes to the footwear market, if the shoe doesn't fit, it's not being kept! Put your best foot forward and give your customers an outstanding experience by offering a convenient and fair returns policy.
Returning beauty and cosmetic items can be difficult. Our offering can adapt to transport hazardous goods in Europe with ease, removing complications for both customer and retailer
"The ReBOUND team are extremely helpful, and very quick to respond anytime we need them. The platform is easy to use, and their consolidated returns model has sped up the process of returns from Mainland Europe by a week compared to our previous solution.
Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international customers has reduced by 20% since going live with ReBOUND. Our customers are more confident in the return process, and happier with the service they receive."
"Having a platform like ReBOUND means we don’t have to worry about returns. We don’t have to chase postal services all over the world if a parcel gets lost. Our entire reverse supply chain is all in one place, and you guys handle any problems that may pop up. We always know where our product is and we know when it is going to get to us. It just feels a lot more organised, and it allows us to operate with a really lean team, even as we continue to expand internationally."
"And it’s great for our customers. From a shopper point of view, it’s a trusted service. We very rarely receive any customer service contacts about returns. I think that has a lot to do with the tracking that you offer, and the fact that everything is in local language. It definitely makes things simpler."
“ReBOUND adds a level of credibility. I know from where we were when we went live with ReBOUND, being a fast growing retailer, we wouldn't have had the time or resource to build our own portal, much less go to all the different carriers all over the world and put our business out to tender.
The fact that that's all done and ready to go with a platform that just works, is really helpful.
It saved us a lot of time ultimately, and it meant us to offer a much improved customer experience much quicker. If we had tried to do it ourselves, I don't think we would have it done, over a year later.”