The ReBOUND returns portal is intelligent by design and verified by over 500 brands. Powering millions of returns transactions per year, ReBOUND is the market leader in online returns.
Client Case Studies
ASOS has always been considered a trail blazer in the ecommerce returns space with many retailers benchmarking themselves against this pureplay giant. ReBOUND has been proudly powering ASOS returns since 2015 originally just in Sweden and Denmark and now in all key regions.
Over the past 5 years, we've seen ASOS roll out a generous free returns policy in their major markets around the world, tighten their returns policy window to 28 days - offering store credit for any returns sent back outside this time frame (up to 45 days) and fully take the return journey online, removing all paperwork from online orders.
With ReBOUND's Intelligent Returns platform in the wings, we've helped ASOS set more control over their returns processes through a seamless returns experience integrated into their 'my account' functionality.
We now cover returns from 40 countries via 70 carriers including returns from Russia and Hong Kong, handling millions of returns transactions every year for shoppers around the world routing back to multiple returns enabled hubs in 3 different countries.
In 2020, ASOS committed to going paperless by removing returns slips from outbound orders. With a fully digital returns journey powered by ReBOUND, we're helping them meet their sustainability goals, reducing unnecessary waste (320,000kg of paperwork removed which is the equivalent of 8,000 trees) and reducing CO2 emissions by 312 Tons!
Watch this video to hear from Gymshark's Head of Logistics, Joe Francis
We began work with Gymshark in 2017 globally. With big ideas to offer the best possible customer experience, Gymshark were able to launch free returns in the UK and US as well as near instant refunds using the ReBOUND platform.
Gymshark use ReBOUND in 40 countries sending returns back to their Distribution centres in UK, Belgium and Canada.
Key success metrics
Since launching with ReBOUND, Gymshark's return rate has increased by 4.5% however, this is offset by some brilliant results such as...- An increase in average order value of £16, from £58 to £74.
- Gymshark has seen a 204% increase in returning customers (90% increase in new customer acquisition).
We first engaged with Surfdome in 2015 when they needed to find a solution to empower customers to take return tracking into their own
"The ReBOUND team are extremely helpful, and very quick to respond anytime we need them. The platform is easy to use, and their consolidated returns model has sped up the process of returns from Mainland Europe by a week compared to our previous solution... Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international customers has reduced by 20% since going live with ReBOUND. Our customers are more confident in the return process, and happier with the service they receive."
Watch the video to hear from Wiggle/CRC's Group Delivery Manager, Doug MacGrain.
Wiggle/Chain Reaction Cycles
Wiggle was one of ReBOUND's first ever customers, and as an early adopter of the solution helped us to develop a truly global proposition.
Wiggle began using ReBOUND to offer cross-border returns from Australia, Japan, Netherlands, Spain, and the US in 2014. 4 years later, the Customer Delivery Manager, for both Wiggle and Chain Reaction Cycles, became a true champion of ReBOUND and built a business case to implement ReBOUND globally in 2018. Their custom-made portal offers cycling enthusiasts a consistent brand experience, and with 55+ carriers available, returns have never been simpler.
Since removing in-parcel labels from outbound orders, Wiggle has already seen a reduction in customer queries during the returns process and expects the new online-only experience to further reduce customer contact.
New Era Caps
New Era’s Head of Operations, Danny Moult, worked alongside the ReBOUND team to create a returns proposition that met all of their needs.
Commenting on the relationship between New Era Caps and ReBOUND, Danny had the following to say...
"We chose ReBOUND because they were the only returns management solution that could suit our needs, and get us live within our strict timeframe. The team were great, and the solution was live on our website in a matter of days!
Our DC love it. The consolidated returns shipments have made labour planning far easier now that the warehouse team know exactly what's coming back and when. As we continue to expand internationally, it's fantastic to have such a customisable and saleable solution in place to support us."
ReBOUND were able to configure a free returns trial in key markets giving New Era the ability to forecast an accurate ROI of offering free returns.
With speed being important, ReBOUND created a simplified, no-integration-required project plan that allowed New Era to go live with