Resources

Returns is an integral part of the customer proposition. For customers it is one of the most important factors when considering a...

Between the Covid lockdowns and the shift to online sales, we’ve seen some huge changes in the world of retail returns.

ReBOUND Returns, the tech platform helping the likes of Asos, Gymshark and Sweaty Betty manage returns sustainably, has been...

The boom in eCommerce as a result of the global pandemic won’t be news to you. With non-essential retail stores in the UK closed...

There’s no getting around it: shopping online is becoming the new norm. And along with these fast-changing consumer habits, the...

When it comes to offering a winning customer returns experience, free returns are a great place to start. However, they can be...

The COVID-19 pandemic has changed the way we shop, possibly forever. As the high street closed, eCommerce boomed growing by 46%...

54 retailers went bust in 2020 according to the Centre for Retail Research and already 4 more companies have gone into...

With returns on the rise, this session is all about how to get your online fashion returns under control. ReBOUND Marketing...

Nothing says Merry Christmas like the UK divorcing its European neighbours, but sadly this separation won’t mean two Christmasses...

It's no surprise that Brexit is at the forefront of most retailers minds right now. While many are focusing on how they can...

It's been a few years now since the Black Friday retail craze swept its way across the Atlantic to become an annual tradition in...

After launching with ReBOUND, ME+EM we're keen to overhaul their returns policy. To support them with this process, ReBOUND...

Back in 2017, Gymshark gave customer experience priority over code freeze and launched with ReBOUND on Black Friday! Find out why...

Gymwear retailer, AYBL, were the first to launch with ReBOUND's Shopify integration. Here's what their Founder, Reiss Edgerton,...

A recent study conducted by Bazaarvoice found that over their regional lockdown periods, 39% of global consumers purchased from...

As the UK surpasses 3 months of being in lockdown, we’re all eager to see life...

Find out how we're supporting one of the worlds leading retailers go paperless, supporting their impressive sustainability goals. 

ASOS is often seen as a trail-blazer in the returns space as one of the first...

The impact of COVID-19 stretches every walk of life and retail is no exception. As a business solely dedicated to managing retail...

In just 5 minutes we talk you through how you can revolutionise your UK returns by switching to an online return journey. 

Why do you need to focus on returns, and why now? Finding the motivating factor behind your returns project is crucial so you can...

What departments need to be involved in your returns project? Despite what many may think, returns aren't just a problem for the...

Digital retailers bristle at the mere mention of the term “serial returner.” Many have put policies in place to block this...

The high volume and cost of customer returns and how to deal with it is considered one of the biggest issues currently facing...

It’s a phenomenon that has made a lot of fashionistas very happy — but it is killing online retailers.

Tinsel is being strung up all over the nation, the John Lewis advert is everywhere, and The Pogues are on Radio 1. It can only...

There are certain taboo subjects which we tend to steer clear of, give a wide berth if you will. Like unfriending Jeffrey...

If you follow ReBOUND on LinkedIn (if not, come join us!) then you may already be up to speed with the latest and greatest in the...

It’s been just over a year since the very first Returns Revolution Conference, and now we’re back! Whilst some things have stayed...

Online customers that send back items time after time can be a marketer’s nightmare, but Charlotte Monk-Chipman at ReBound says...

It’s no secret that high conversion rates and basket values...

Stores are tightening their policies and even blacklisting shoppers who make a mockery of their returns policies. But will it...

In March 2018 eCommerce tech provider Brightpearl released a new report warning that the latest ‘try before you buy’ trend could...

U.K. High Street  retailers are not having such a great time at the moment...

Why returns are an essential party of the industry and should not be seen as merely an irritating cost of doing business. 

With fashion return rates upwards of 20-30% and an estimated cost of £60 billion, it’s not surprising many retailers are now in...

Towards the end of 2018 Brightpearl released an eBook called ‘Banned? A Returning Problem’ which revealed that 55%... 

According to CEBR, UK shoppers spent a staggering £19 billion online over the festive period and £4.8 million of this may end up...

The Boxing Day sales fell flat as the number of people heading to the shops dropped for the third year in a row... 

Fashion retailers in the UK are set to be hit by a £1.6bn impact on margins over the peak trading period, as customer returns...

The growing trend for shoppers to order too many clothes online and return...

Monday 3rd December proved to be a big day for UK retailers as online returns registered increased by 143% in the aftermath of...

Regret the purchases you made on Black Friday?...

As the craze for bargains and discounted fashion drove people to the high street on the Black Friday weekend, there is a dark...

There’s been a lot of talk in the media recently about serial returners and the ‘damaging’ effect they’re having on retailers...

Serial returners, people who buy items and then return them, are on the rise, putting already struggling shops under pressure....

Prepare yourself retailers, Black Friday is coming. As shoppers get ready to hit the sales hard with their October paycheque,...

British shoppers will spend an average of £327 each over the Black Friday weekend, according to consultants.. 

If there’s one thing we’ve learnt from working in the returns space, it’s that one size...

Not sure where to start when it comes to returns? Don't despair, we've put together this interactive worksheet to help you get...

After you've read part 1 of our 'Building Your Business Case For Returns' eBook...

Have you considered offer your shoppers 'rapid refunds'? Check out this infographic that covers....

In just 5 minutes we talk you through how you follow industry leaders such as ASOS and switch to paperless returns. 

Need your own returns champion but not sure where to start? This Head of Returns job spec, published in collaboration with RL...

Have you spotted an opportunity to revolutionise returns in your business...

Over the past few years, pre-printed return labels and in-parcel return forms...

The Fraudulent returns has earnt a fair amount of airtime in the UK press, bringing rise to the 'hashtag moment' and 'snap and...

With returns on the rise, we decided to ask 1000 regular shoppers how they feel about returns and uncover their expectations of...

'The Great Returns Race' is a series in which we benchmark the top 200 fashion retailers selling online. 

Check out the highlights from ReBOUND's annual returns conference, The Returns Revolution.

Check out what shoppers all over the world had to say about their ReBOUND Returns experience. 

Find out what maternity clothing retailer, Seraphine, had to say about working with ReBOUND.